What is your warranty policy?
Customers are required to email a photo of damaged merchandise to firstname.lastname@example.org for a service authorization
Defective merchandise in good condition will be repaired free-of-charge 30 days after purchase for customers who opted for delivery with assembly
Customers who opted for merchandise pickup are responsible for merchandise transportation to and from the Service Department
A standard delivery charge will be assessed for all customers requiring in-home service who do not qualify for free service
Charge is generally $69.00
Defective merchandise that is clean and without signs of abuse may be exchanged within 90 days of receipt for the identical product. Transportation of the merchandise is the customer’s responsibility.
Customers who do not qualify for free in-home service are responsible for merchandise transportation to Service Department
Defective merchandise my not be returned for a refund – repair or exchange are the only available options
Merchandise that appears dirty or heavily abused will incur a service fee or may be rejected by the manufacturer
Order online!– When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
Call us!– Our sales and service team is ready to place your order over the phone. You can reach us at (626) 233-6598, Mon – Friday 10am-8pm, Sat and Sun 10am-6pm PST.
What Are My Payment Options?
Credit Cards– American Express, Discover, MasterCard and Visa.
Cash– Accepted in store.
Financing– 0% interest financing is offered by Synchrony Bank. Visit a showroom to apply.
After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an “Order Confirmation” email from us immediately after placing your order, please call us at 626-233-6598 to verify that your order is complete. “Pick Up” order confirmations will be sent informing you of when your merchandise will be ready for pick up along with the warehouse address and phone number.
Order does not fit into home
If an item is sent back to the warehouse because it does not fit, it is subject to the return policy. Furniture which fits in a room, but not through a doorway, may be disassembled and reassembled. You may accept the delivery and we will give you the contact information for a furniture technician. Any costs are your responsibility.
Note on finishes, stone, colors, and leather
Exact furniture finish is not guaranteed to be precisely as pictured.
There are natural differences in the color, sheen, or grain of wood. Stone finishes naturally differ in veining and color. Leather may have varying sheen, texture, or color due to natural phenomena as well as dyeing and tanning techniques. These variations are not damages or defects.
Pictures of furniture may vary in color from the products you receive due to differences in lighting conditions of photographs or computer monitor resolution. Furniture may look different in your home than in pictures, as furniture is photographed in sunny, bright rooms. We display the most accurate images available on our website.
Distressed furniture may have intentional spots, scratches, and/or marks intentionally made by the manufacturer. Any of these marks are not considered defects or damages.